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February Newsletter 2018

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Welcome to 2018!

Last year was an exciting year for Seymour Taylor as we celebrated our Centenary with the local community and you our clients. You may have seen our advertorial in the December edition of Talking Business, which highlighted everything we achieved in 2017. We are delighted to say that we raised over £12,500 for local and national charities and completed over 120 hours of CSR for local initiatives.

We are just as excited as to what 2018 will bring for Seymour Taylor.

Our Values

Towards the end of last year we embarked on a new project to understand what our company values should be. We surveyed a section of our clients and our internal team to understand what values they thought were important to Seymour Taylor. The values will support the vision and culture of our business and reflect what Seymour Taylor represents. One of the measures surveyed was overall client satisfaction and we were delighted that clients who took part gave us 9.29 out of a possible 10 for this measure.

We have identified three values, which we feel will work for our business and we are now looking at how we bring these to life before launching them externally. I believe by establishing strong values it will provide both internal and external advantages to us as we move forward.

Seminars

One of the areas we received feedback on from clients during this survey was that you are interested in attending seminars or webinars and would like to see more from us on this area. As a business we will be working on this during the early part of 2018 and will be getting in touch with more details on this in the near future.

Our Client Experience and Service

Of key importance to any business is the service and experience they provide for their clients. We believe that this is integral to our ongoing success and hugely value our client relationships. In November we joined our peers at a conference run by MGI who are the International network of independent audit, tax and accounting firms we are a part of, all about the client experience and heard from speakers such as Ian Golding a Global Client Experience expert and Geoff Ramm a Customer Service and Marketing professional. Both speakers highlighted the importance of the ongoing commitment to creating a great client experience and how important this is to anyone who is using a firm like our own.

Since then we have revisited our client journey whether it be phone calls, our website or face to face meetings and looked at ways that we can build on what we do today. This will be an ongoing project for us and we will review our client touchpoints with our business along the way. We regularly ask you our clients for feedback when we have completed a piece of work and appreciate the responses that we get to ensure that we are meeting your needs and expectations.

So as we move forward in 2018 I’d like to thank you for your existing business, new opportunities and referrals. We are looking to grow so if you can help us in this area by referring someone to us we’d love to hear from you. Thank you for your continued support which helps to make us the business we are today.

We hope 2018 is a great year for you all.

Simon Turner

Managing Director

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